Collection Supervisor - Auto (Administrative)
We are seeking a Collections Supervisor for the Auto Collections Department.
The role of the Collections Supervisor is to provide additional support to the Portfolio Manager and collections department. The incumbent must have good interpersonal skills, ability to clearly and effectively communicate cross-functionally, exercise good judgement and work independently with minimum supervision.
Additionally, the Collections Supervisor must be able to anticipate issues based on observations and determine the necessary corrective actions to mitigate impacts.
If you have previous experience supervising a collections or customer service department, you should apply right away!
Highlights:
- Weekly audit the queues to monitor quality and quantity of work per Collection Agent
- Monitoring collection calls and coaching the Collection Agents as needed
- Maintaining updated performance metrics for the Collection Agent scorecard and coaching as needed
- Training Collection Agents and providing ongoing support
- Updating department procedures and job aids proactively
- Handling all escalation and complaint calls from the collection department
- Determine that 1st pay defaults are worked and referred for assistance as needed
- Review collection efforts to ensure all letters have been generated
- Ensure all collection efforts have been exhausted by the Collection Agent prior to repossession
- Assist internal and external members to resolve inquiries or issues as needed
Experience:
Required
- 1 to 2 years of previous experience supervising a collections or customer service department and/or customer service experience in consumer finance
- Financial industry knowledge
- FCPA and collection law and regulations
Preferred
- Auto Loan Processing Experience
Education:
Required
- High School Diploma
Skills & Knowledge:
Required
- Leadership skills
- Proficient PC Skills with a strong knowledge of Microsoft Excel and Microsoft Word
- Excellent Communication Skills
- Strong Time Management Skills
- Detail Oriented
- Strong Organizational Skills
Preferred
- PowerPoint
Schedule: Monday-Friday, 8:30 am-5:30 pm
Salary Range: $57,761 to $61,669 Annually
Flexibility: On site, in office located in Houston TX; not remote or hybrid
Level of Work: 2A
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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