Customer Service Rep (Finance)

Customer Service Rep

BENEFITS: Medical, Dental, Vision, 401K

Time:  11:00am – 7:30pm est.

AHF Products has a job opportunity for a Customer Service Rep to be located in Mountville, PA.  Under the guidance of the Customer Service Supervisor, the Customer Service Representative will provide an array of consultation and resolution services and inquiries from an incoming 800 number for various customer channels including Independent Retailers, Strategic Accounts, Builders, Property Management Groups, Commercial Distributors, Architects, Designers, Marketing, Consumers, and the Sales organization

JOB DUTIES:

• Respond, answer, and handle inquiries via an 800-phone number, email, and instant message regarding product, installation, maintenance, and warranty information.
• Assist consumers in buying decisions and provide them with retail locations to make a purchase.
• Handle complex requests and product complaints.
• Evaluate manufacturing defect flooring claims and warranty issues.  Process credits for product defects or customer satisfaction.
• Exercise decision-making capabilities to quickly and effectively resolve customer issues resulting in high customer satisfaction.
• Support various programs and promotional efforts of Product Channel Managers.
• Coordinate merchandising, display, literature, and point of purchase material shipment for new store openings, relocations, and remerchandising.
• Train Account Managers, Field Sales Reps, ASA Management, external third-party service representatives, and ASA Account Corporate Headquarters on AHF Products Technical, Maintenance and Installation procedures.
• Learn, understand, and transfer knowledge relative to multiple product categories. Exercise strong listening skills and problem-solving skills relative to customer inquiries.
• Provide back-up support within the team or swing capacity within Customer Service.

JOB QUALIFICATIONS:

• Bachelor's or Associate's degree or six months to one year related experience or equivalent combination of education and experience.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong organizational skills with the ability to multi-task.
• Superior verbal and written communication and customer service skills and a commitment to consistently exceeding the customer's expectations.

PHYSICAL DEMANDS:

• Occasionally will be walking, standing, stretching, bending, stooping, twisting, reaching, grasping and repetitive movements
• Frequently will talk, hear, read, write

MENTAL DEMANDS:

• Think analytically
• Make decisions
• Develop options and implement solutions
• Work with a team
• Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
• Attention to detail
• Communicate effectively
• Multitask in a fast-paced environment
• Work with a Sense of Urgency

AHF PRODUCTS:

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce®, Armstrong Flooring™, Hartco®, Robbins®, LM Flooring ®, Capella®, HomerWood®, Hearthwood®, Raintree®, Autograph®, Emily Morrow Home®, tmbr®, Crossville®, and Crossville Studios®. Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract®, Armstrong Flooring, Parterre®, Crossville® and Crossville Studios®. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.

 

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