Senior Vice President, External Engagement (Administrative)
Company
Federal Reserve Bank of ClevelandThe Federal Reserve Bank of Cleveland is part of the nation's central bank, and we've provided many opportunities for professional growth during our history.For twenty-five years in a row, we've been named “One of Northeast Ohio's Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.
Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.
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Job Description Summary: Senior Vice President, External Engagement
The External Engagement (EE) mission is to inform, engage and connect the Bank to key stakeholders and the public. The team works to build trust through communications and outreach; data and programs that advance community development and economic equity; and by being honest brokers and conveners, great content creators, trusted advisors and strategists.
To further that mission, most of the Bank's outward-facing functions are under the EE umbrella to foster synergies, efficiencies and reinforcing narratives with key Bank audiences. The Senior Vice President, External Engagement (SVP) serves as the strategic leader of the Federal Reserve Bank of Cleveland's communications and engagement functions. The SVP will provide strategic direction, operational performance, and leadership in multiple areas: public affairs; external communication; engagement with corporate, nonprofit, community & governmental constituents; and community development. The SVP will design a vision and strategy across these areas that advances the Bank's mission and its impact in the Fourth Federal Reserve District, which includes Ohio, western Pennsylvania, eastern Kentucky, and the northern panhandle of West Virginia.
The SVP will lead the team working to broaden engagement with the public and to enhance awareness of the Cleveland Fed and its mission in the district and nationally. This will include pursuing a comprehensive engagement strategy using the work of the entire Bank to create durable relationships with business, community, economic development, and government leaders; exploring partnerships with other institutions that can forward the Cleveland Fed's mission; helping oversee an external education and communication strategy for the Cleveland Fed; and working collaboratively with other leaders in the Bank.
This position will report directly to the President of the Bank and provide significant support to her external engagement and communications related to monetary policy and other key Federal Reserve issues. The SVP will also be a member of the Bank's Executive Leadership Team (ELT) and will work with ELT peers to advance an inclusive culture and provide strategic direction and oversight of the Federal Reserve Bank of Cleveland. The SVP will manage a team with officer-level direct reports.
The SVP engages regularly with key external stakeholders, fellow colleagues on the Bank's executive leadership team and other senior officers at the Bank, counterparts at the Board of Governors and across the Federal Reserve System, and with staff at all levels across the Bank. The SVP will also foster transparency, collaboration, and communication across the organization and with constituents internally, externally and across the Federal Reserve System.
Responsibilities:
Under the direction of the President and the First Vice President, provide effective and inspiring leadership in the areas of Strategic Communications, Community Engagement and Development, and Government Relations.
Provide guidance and support to the Bank president consistent with FOMC communications guidelines in his/her external engagement and communications activities including national and local media, speeches at public events, and other community outreach.
Be an active and effective member of the Bank's executive leadership team, collaborating with peer colleagues, the president and first vice president on strategic and material matters of the Bank.
Collaborate closely with the Research department to fulfil our mission of economic opportunity for all in particular with the regional executives and regional research teams.
Attract, select, retain, and develop diverse and high caliber talent, finding and positioning the right talent to meet the Bank's needs. Ensure a highly effect and innovating leadership team. Actively engage in succession planning and activities to ensure deep talent pools, diversity at all levels, and succession and leadership development plans.
Promote a culture within the EE division and throughout the Bank that encourages a commitment to the public interest, integrity, independent thinking, inclusion, innovation and personal leadership.
Provide leadership and oversight over the Bank's digital content and publications, manage the Bank's external web presence and social media strategies, and employee communications.
Oversee the team operating the programs for, and outreach to, underserved communities in the Community Development department.
Be an active member in the Federal Reserve System's Public Information and the Community Development subcommittees and help drive associated initiatives at the local level.
Oversee the government relations function which enables effective dialogue between the Cleveland Fed, key committees, and legislators throughout the Fourth District.
Keep senior management informed of legislative and policy developments that are of interest to the Cleveland Fed.
Use the power of storytelling to create narratives that strengthen connections and trust between the Bank and its stakeholders.
Lead and direct the communications and marketing staff; create dynamic, service-oriented programs; motivate staff; and cultivate collaborative relationships.
Be a strategic communications advisor to senior leaders. Develop a thorough knowledge of key issues and priorities for all Bank departments engaged in public outreach; partner with functional experts to oversee the development of communications.
Collaborate and implement a comprehensive communications and marketing plan to promote awareness of the Bank's work and amplify its presence in the Fourth District.
Foster an accurate, consistent, and positive image of the Bank's research, policy positions, activities, and presence within the Fourth District, and with targeted stakeholders nationally and internationally.
Actively engage professionally within the region and nationally to develop strong personal contacts with leaders of key external stakeholder groups and organizations.
Possess a high degree of intellectual curiosity – stay up to date on industry trends and be an avid reader in the field; stay current on known issues and identify new issues as they begin to emerge.
Use tools, processes, metrics, and performance indicators to measure the effectiveness of the Bank's communications activities and continually refine and improve communications strategies.
Oversee the Bank's marketing and communications campaigns and strategies and monitor their success.
Qualifications:
Bachelor's degree in public affairs, journalism, marketing, communications, or a related field.
10 or more years of relevant experience leading public relations, media, stakeholder communications, together with strong, proven people management skills. And/or experience in community, or corporate engagement, government relations, community development, external communications experience working at a senior level with experience managing the development and implementation of integrated plans for complex organizations.
Deep understanding of the key trends in civic engagement including public relations, stakeholder engagement and communications fields (political affairs, media relations, external communications, and social media).
Experience leading teams and managing performance and the growth and development of employees.
Demonstrated relationship management skills with a record of exceeding client expectations.
Outstanding collaborator with strong teamwork and management skills; able to effectively engage across all departments.
Exceptional written and oral communication abilities, comprehensive editing skills, and strong attention to detail.
Opportunistic and innovative problem solver with a high level of ownership, accountability, and agility; strong data analysis and critical thinking skills
Demonstrated accomplishments that reflect strategic thinking and alignment of strategic plans, tactics, and metrics with business objectives.
Great project management skills, including time management, goal setting, multitasking, and prioritization.
Discretion and sensitivity in handling confidential and complex issues.
Ability to translate high-level strategy into tactical implementation in the areas of public affairs, marketing, communications, and community development.
Economic expertise or keen interest in economics and finance.
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Demonstrated experience with the following:
Working in or with top tier national or international media outlets
Collaborating with all levels of the organization
Directing, writing, and delivering time-sensitive communications
Managing confidential or otherwise embargoed organizational information
Crisis management
Strategic thinking
The highest levels of poise and professionalism
Key Competencies:
Courage – steps up to address difficult challenges, confront tough organizational issues, make unpopular decisions, forge new ventures, and champion change.
Instills Trust – gains the confidence and trust of others through transparency, integrity, and authenticity. Sets accurate expectations and follows through on commitments.
Communicates effectively – communicates in ways that provide clarity of message, project a credible and competent image to a diverse set of internal and external stakeholders and audiences and maximize impact.
Aligns execution – aligns and integrates organizational structure, processes, capabilities, and resources with organizational objectives and prioritizes and stages strategies and initiatives appropriately to ensure objectives are achieved.
Collaboration –works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains trust and support of others.
Staff Development and Culture – places a high priority on developing others. Develops others through coaching, feedback, exposure, and stretch assignments. Aligns employee career development goals with organizational objectives. Encourages people to accept developmental moves.
Additional Requirements:
This position may require access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are not U.S. citizens or U.S. permanent residents may be eligible for the information access required for this position and sponsorship for a work visa, and subsequently for permanent residence, if they sign a declaration of intent to become a U.S. citizen and meet other eligibility requirements. In addition, all candidates must undergo applicable background checks and comply with all applicable information handling rules, and all non-U.S. citizens must sign a declaration of intent to become a U.S. citizen and pursue a path to citizenship.
Physical Demands:
This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.
Reasonable Accommodation Statement:
The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to clev.4d.benefits.specialist@clev.frb.org.
Location/in office requirements:
This position is hybrid with 2-3 days in office at either our Cleveland or Cincinnati office
Bank's Ethics Rules and Drug Testing:
As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank's ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.
In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.
Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels.
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First (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
