MobilityLink Evaluator (Administrative)

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The MobilityLink Evaluator shall use MDOT MTA MobilityLink service on a weekly basis to determine whether operators are performing their duties correctly. Perform onboard monitoring of Service Delivery Providers and will be responsible for reporting all observations on a weekly basis ensuring Service Delivery Providers meet contractual compliance requirements. The MobilityLink Evaluator interfaces primarily with Service Delivery Operator(s) to ensure that safe and professional high-quality customer service is emphasized and reinforced in all phases of service to Mobility customers.

Location: 4201 Patterson Ave, 2nd Floor Baltimore, MD 21215

What you'll do:

• Prepare and submit comprehensive reports detailing the observations
• Report all unsafe acts in real-time
• Submit digital trip monitoring reports weekly
• Store reports for three years prior to disposal, and they shall be available to the MDOT MTA upon request
• Perform random trip monitoring for safety and efficiency compliance
• Evaluate accessibility and identify unsafe stops, conditions, or surroundings
• Ensure the best safety practices are being utilized for a high-quality operation
• Monitor pick-ups and drop-offs at high-volume locations for safety and efficiency compliance
• Prepare and present comprehensive reports and briefings
• Maintain extensive knowledge and understanding of MDOT MTA MobilityLink policies and procedures
• Observe operator interactions and customer's door-to-door transports
• Respond to MTA Mobility inquiries in a timely and professional manner
• Schedule and take MobilityLink trips on varying days and at varying times each day and document the trips
• Other duties as assigned

What you'll need:

Experience, Education & Certifications:

• High school degree or G.E.D.
• 2+ years' experience of quality-related experience
• Working knowledge of Trapeze PASS paratransit software suite or event-based paratransit
• Must possess a valid driver's license

Skills:

• Knowledge and understanding of the travel need of the Clientele
• Ability to travel locally within the Baltimore area 75+% of the time
• Extensive geographic knowledge of Baltimore City and the County area
• Proficient at reading and following maps
• Advanced analytical use of computers for word processing, spreadsheet analysis, database management, and development of presentations
• Ability to multi-task, prioritize work and collaborate effectively under pressure
• Strong people skills
• Excellent time management skills
• Flexibility to work a variety of work schedules/hours
• Ability to work independently with minimal supervision
• Ability to maintain an elevated level of confidentiality
• Intermediate level of proficiency or above in Microsoft Outlook, Word & Excel

Even better if you have...

• Prior Experience with ADA paratransit services, preferred
• Audit experience and/or knowledge of Paratransit guidelines, preferred
• 2+ years' experience working in a paratransit safety and street role, preferred

What's in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary: $21/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM's People & Culture.

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