Porter (Personal Services)

Title:  Porter

Schedule: 40 hours/week

Compensation: $17.50-$19.50 hourly

Summary:  A porter performs basic maintenance duties and general tasks for the company. These duties may include addressing guest inquiries and directing them to the relevant personnel, handling guest luggage and items, ensuring that equipment and facilities are safe, clean and organized.

About us: 

Vancouver Toyota has been a local family business for over 40 years, and we are proud to serve the greater Vancouver and Portland metro area. At Vancouver Toyota, we recognize that our employees' happiness directly impacts customer satisfaction and we strive to make our business a positive and fun place to work.

Duties:  

• Greeting guests immediately upon arrival

• Providing exceptional customer service

• Facilitating the check in at the vehicle with an iPad

• Scanning the VIN in the door jamb 

• Performing video walk around inspection of each vehicle checking in

• Tagging keys and vehicle for the appropriate team 

• Escorting guests to relevant personnel and departments

• Cleaning the interiors and exteriors of vehicles

• Inspect and follow floor mat recall procedures

• Placing protective covers on driver's floor board

• Moving vehicles as needed to different locations on the auto dealership lot

• Performing an active vehicle delivery for clients checking out

• Valeting vehicles to and from the dealership

• Shuttling guests

• Performing opening and closing duties as assigned

• Cleaning the dealership parking lot, including picking up trash and removing snow or ice

• Running errands for the Service department

• Perform straightforward tasks

• Address guest inquiries with helpful information

• Maintain a professional image at all times

• Handle baggage and items for guests

• Ensure equipment and facilities are safe, clean and organized

• Report any safety concerns or violations to superiors

Qualifications:

• A valid driver's license in the state

• A clean driving record

• Ability to drive vehicles including manual transmission vehicles

• Excellent customer service skills

• Strong interpersonal and social skills

• Ability to follow instructions closely

• Attention to detail

• Sound verbal and written communication skills

• Time-management and multitasking skills to handle multiple vehicle requests on busy days

• Able to stand for long hours at a time and move, carry and lift up to 50lbs

Benefits:

• Medical
• Dental
• Vision
• 401(k)
• FSA/DCA
• Life insurance
• Paid holidays
• PTO/WPSL
• Vacation
• Discounts on parts, sales, and service