Door Coordinator (Maintenance)

Job Summary

Serve customers by providing product and service information, resolving product and

service problems, and process orders. Serve as an ambassador (customer advocate)

between the customer and the company.

 

Essential Duties and Responsibilities

• Maintain broad knowledge of clients, products and services of the organization
• Document customer interactions and transactions
• Listen attentively to customer needs and concerns, demonstrate empathy, and be an advocate for the customer
• Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
• Data entry of faxed, emailed, and phoned in orders for production
• Coordinate between sales and production to meet customer deadlines
• Maintain good communication channels with product and support staff
• Communicate with customers to determine expected delivery date and time.
• Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
• Assist sales staff with expediting orders and communications with the production floor
• Answer the telephone in 3 rings or less and direct callers to appropriate departments
• Greet customers in a courteous, friendly, and professional manner
• Participate in educational opportunities internally and externally to enhance knowledge of product and job skills

• Provide assistance to all co-workers when needed
• Regular and predictable attendance, safely performing tasks and adherence to all
• safety policies and procedures are essential functions of the job.
• Skills, Knowledge, and Ability Requirements
• To be considered for the Customer Service Representative position, the following conditions must be met:
• A minimum of 1 year previous customer service experience
• Strong organizational and listening skills
• Ability to work overtime when required
• Ability to work independently and prioritize work with deadlines
• Ability to work in a fast paced, team environment to meet required deadlines
• Ability to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
• Ability to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
• Ability to read, interpret, and understand drawings and specifications
• Computer experience and accuracy in numeric typing
• Previous customer service experience in glass industry preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Direct Labor