PREMIER Digital Innovation & Strategy Internship (Administrative)
Facility: PREMIER Bankcard
Location: Sioux Falls, SD
Shift: Monday - Friday 8:00 AM to 5:00 PM
Job Status: 90-day internship
About the Internship
Interns will work with the Digital Innovation and Strategy team which focuses on the customer experience by bringing new and emerging self-serve technologies to our website, mobile app, and automated phone system to fit PREMIER's business objectives and customer demands.
About PREMIER Internship Program
With a paid internship at First PREMIER Bank and PREMIER Bankcard, you'll be learning from one of the nation's strongest financial organizations. PREMIER's robust internship program is designed to give students hands-on experience in a variety of areas in the financial industry.
PREMIER Interns work on real projects, serve our customers, and solve problems. Our goal is to provide PREMIER interns with experiences that will benefit them in their future careers. Build your resume, make important professional connections, and have a fun while you learn from the 13th largest ACH originating bank and the 9th largest issuer of Mastercard credit cards.
Essential Duties and Responsibilities
- Work closely with the Digital Product Owners to maximize the value of digital products, anticipate customer needs, and evaluate current products.
- Create data flows for existing website and mobile app features.
- Collaborate with the Product Owners in an Agile, team-based environment.
- With direction from the Product Owner, assist in developing clear and concise acceptance criteria.
- Research best practices in today's digital technology to improve customer experience.
- Research and propose ideas to increase PREMIER's digital exposure to customers.
- Daily monitoring of digital platform performance.
- Cross-Platform Comparison Audits.
- Create automated tests for website and mobile app features.
Skills and Qualifications
- Applicants should be enrolled in or pursuing higher education.
- Passion for creating great customer experiences with a digital-preferred mindset.
- Ability to quickly understand the fundamental end-to-end customer experience of PREMIER's digital products.
- Possess intermediate PC skills.
- Attentiveness to detail.
- Excellent verbal and written communication skills and ability to use positive language.
- Time management skills.
- Self-motivated with a strong desire to succeed.
- Punctual attendance.
Our Culture
- Emphasis on personal success, respect, health, wellness, fun, and giving back.
- Employees are rewarded, valued, and celebrated for hard work.
- Various Career advancement opportunities and growth.
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more!
