Debit Card Fraud Specialist (Administrative)

Security First Bank is a Nebraska-chartered, privately-held community bank with 25 branch locations and 12 insurance offices throughout Nebraska and southwest South Dakota. We provide community banking services from the farm and ranch towns in rural Nebraska to the hub cities of Lincoln and Rapid City. Each branch is managed locally, and our employees are part of the communities we serve. This gives us valuable, local perspective and a personal commitment to servicing your financial needs.
Security First strives to improve the lives of the families and business we serve with creative, high-quality financial services. We believe that attention to detail, flexible and innovative services and remarkable customer care are the pillars of successful community banking, and we've been committed to those standards since our founding.
In 1898, nine ranchers in northwestern Nebraska started Stockmens National Bank of Rushville, Nebraska. Fast-forward 125 years, Stockmens National Bank – now known as Security First Bank – has grown to encompass 25 bank branch locations, 12 insurance offices, one loan production office, and employs nearly 300 people throughout Nebraska and southwest South Dakota.
For 125 years, we've been “the bank” of our communities. As we celebrate and reflect on our history, we remain committed as ever to meeting the financial needs of the families and businesses we serve – now and for generations to come.

Looking for a career where you have evenings off to do the things that you enjoy? Do you like a professional office environment with federal holidays and weekends off? (Must be available for work Monday-Friday.)

We are looking for friendly smiling faces to join our electronic banking team. To be considered as an applicant please complete and sign the online application form. For additional information or paper application accommodations, please stop by 1919 Hope Court, Suite100, Rapid City, SD or call 605-718-8060.

Apply today. Grow with us at Security First Bank and find your future in banking. We treat you right.

Role:

The Debit Card Fraud Specialist is responsible for the investigation of fraudulent, illegal or improper activities by internal or external means, and the prevention and recovery of losses sustained by such activities.

Essential Duties and Responsibilities:

• Conducts investigations of fraudulent activity to ensure minimal loss to the organization.
• Reviews fraud filter alerts and processes alerts; records and escalates issues; monitors unusual debit card activity and notifies appropriate parties of fraudulent activity.
• Processes debit card cancellations and reissue requests; works with third party applications; updates card status in related systems and tracks card orders.
• Provides customer service support to branch personnel, customers, and customer care, assisting with questions and issue resolution.
• Processes various department reports, inboxes and fraud alerts.
• Reviews fraud trends and completes common point of purchase analysis and makes recommendations to management for card reissues.
• Assists management with recommendation of new rules and updates as mitigation to fraud patterns.
• Assists customers and customer care with account status updates for travel and high dollar purchase activity to prevent interruption.
• Reports confirmed fraud updates from internal applications submitted from customer care and branch service staff.
• Performs other job-related duties or special projects as assigned.

Performance Management:

• Ensure the bank has adequate security controls and practices in place at all times.
• Conduct timely investigations of fraudulent activity to ensure minimal loss/inconvenience to the bank and/or customers.
• Educate employees to identify and respond to potential security violation situations.
• Review fraud filter alerts and process alerts; record and escalate issues; monitor unusual debit card activity and notifies appropriate parties of fraudulent activity.

Knowledge, Skills, and Abilities:

Education and/or Experience.

• High school diploma or General Education Degree (GED) equivalent required.
• 2-3 years call center, customer service or branch operations experience.
• Fraud or Risk management in banking or financial industry experience preferred.

Interpersonal Skills.

• Solid technology and internet searching skills including proficiency with Microsoft Office Suite programs and the ability to navigate financial software applications.
• Ability to learn the financial service industry.
• Ability to work flexible hours; demonstrated good attendance and punctuality.
• Excellent communication and customer service skills.
• Maintain a high level of accuracy and confidentiality at all times.
• Excellent organizational and data entry skills, with the ability to multi-task, maintain accuracy, and met deadlines in a fast paced, high-volume environment.
• Demonstrated ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
• Outstanding listening and communications skills, both written and verbal.
• Customer service orientation with effective problem-solving abilities and strong analytical skills.

Certificates, Licenses, Registrations: None.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job the employee would occasionally be required to carry loads up to and including 24lbs. It is frequently necessary to bend, squat, reach above the shoulder level, crouch, kneel, balance and push/pull equipment. Firm grasping/fine manipulation with the right/left hand is necessary. In an 8-hour day, the employee can expect to sit about 6 hours.

Work Environment:

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.

Employer paid benefits for full time status: PTO (vacation and sick pay), Paid Holidays (Federal), Employer Paid: EAP (Employee Assistance Program), Short Term Disability, Long Term Disability, Basic Life and Accidental Death & Dismemberment
No waiting period for Paid Holidays, Medical, Dental, Vision or EAP
Medical options (including some employer contributions to provide affordability and value):
High Deductible Health Plan (HDHP) with a Health Savings Account (HSA) option
Preferred Provider Organization (PPO) Plan with a Flexible Spending Account (FSA) option
Dependent Care Flexible Spending Account
Dental
Vision
Supplemental Voluntary Benefits
Telehealth Retirement and other benefits – full time:
401(k) Plan with Company Match
Paid Family Leave program with approved qualifying event
Benefit Hub-employee discount program
Banking products: Free Checking, Safe Deposit Box (based on availability), Customer benefits when opening account.