Transcription Support (Healthcare)

Support coding team for physician document compliance issues.
Provide admin support for coding and transcription departments.
Support Transcription team for physician document compliance issues.
Manages provider correspondence and signed letters.
Primary support for entrada app for the physicians
Transcription team resource for Entrada support. Reports and resolves issues via Entradas ticketing system.
Monitors secure communication messages and directs to appropriate department
Provides escalated support and maintains support guide/training for staff on patient portal.
Performs and completes all software upgrade testing for Trans, scribe and patient portal workflows.
Core team, attends all Core team meetings.
Manages the Transcription Department email inbox.
Manages and updates the workflow inbox for Transcription and Coding Departments daily.
Reviews all provider dictation for missing information and completeness. Requests missing information from providers via email or task when necessary.
Processes and completes incoming ER to OR Hospital notes.
Corrects and maps misdirected incoming dictation from our outside transcription service to the appropriate patient chart.
Assembles and provides missing dictation packets to providers.
Processes patient correction sheets, returned mail and failed faxes.
Sorts correspondence, reports, misc. records, and routes to appropriate department.
Copies medical records & correspondence as needed.
Faxes medical records & correspondence as needed.
Mails medical records & correspondence as needed.
Other duties as assigned.