Field Service Machine Installer - Mason, Ohio (Maintenance)

Position Summary

Mitutoyo America Corporation, a leader in Metrology solutions, is looking for a Field Service Product Installer. The Entry-Level Field Service Installer position offers an exciting opportunity to join our team and kickstart a career in a growing technical field. As an essential team member, you'll be responsible for assisting in the installation, setup, and maintenance of Mitutoyo Coordinate Measuring Machines (CMMs), Form and Vision equipment, Precision Measuring Instruments (PMI), and associated software. No prior experience is required, as comprehensive training will be provided.

• Travel by car is typically within 450 miles from your home.
• Sometimes you are required to take a plane for a mileage range over 450 miles.
• Up to 100% travel, M-F with overnight stays, when required.
• $26.00 - $28.50 per hour.
• Must have a reliable vehicle.
  • $700 monthly car allowance will be provided.
  • Covered fuel reimbursement when performing service to and from customer approved sites.
• 1-3 months - initial training program.
  • Additional training programs are possible to facilitate future development and career advancement.
    • Phase 2 Training – PC/Software
    • Phase 3 Training – Verification
  • Advancement opportunities into Field Service Technician level 1, 2, 3 and senior levels.

 

 What You'll Do:

1. Perform the installation of Mitutoyo CMMs, Form, Vision, and PMI equipment at customer and Mitutoyo sites and Mitutoyo approved sites.
2. Remove equipment from the crate and place equipment in the appropriate place, removing all shipping brackets.
3. Perform proper alignment, verification, and ensure functionality of equipment post-installation.
4. Provide machine verification upon request.
5. Conduct testing and troubleshooting of any installation issues to ensure communication and equipment accuracy.
6. Install and configure software packages associated with installation of various equipment.
7. Ensure MTM sensors are setup and ready for operational use.
8. Resolve any software and/or hardware issues related to MTM sensors.
9. Perform installation of new machinery, including clamping and packaging equipment for local showrooms.
10. Act as point of contact and primary responder for on-site diagnostic needs in the local showroom.
11. Assist in setting up and dismantling equipment for trade shows under guidance.
12. Ensure equipment is working properly during trade show events.
13. Collaborate with team members to coordinate logistics and ensure timely setup/breakdown of equipment at trade shows.
14. Assist Technicians at customer sites as needed.
15. Ensure installed equipment is ready for certified Technician to connect and operate.
16. Maintain accurate records of expenses for work-related purposes and timesheets by submitting expense reports and timesheet data promptly.

Skills You Need: 

1. Communication, Oral and Written
2. Customer Focused/Interpersonal
3. Problem Solving
4. Detailed Oriented
5. Teamwork

Why choose Mitutoyo?
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:

• Competitive Salary package
• Minimum 17 days PTO plus at least 10 paid holidays per year
• Medical, Dental, Vision & Life Insurance
• STD, LTD, Employee Assistance Program
• 401(k) Plan plus company match
• Tuition Reimbursement
• Service Recognition
• Company Vacation House in Florida, after 3 years from hire

Supervisory Responsibilities: No supervisory responsibilities.

 

Work Environment: Manufacturing, Production Floor, Warehouse, Showroom.

 

Physical Demands: The person in this position needs to lift, move and carry up to 50 lbs.  This position requires lifting, bending, squatting, and reaching.

 

Additional Qualifications:  Valid Driver's License. Must be able to obtain a U.S Passport Card.

 

Position Type and Expected Hours of Work: This is a full-time position. Monday – Friday 8:30 am to 5:00 pm.  Occasionally provide onsite support during weekends for trade shows or urgent customer needs.

 

Travel: Up to 100% travel.  Up to 8 hours driving per day.

 

Required Education and Experience:  High school diploma or equivalent; technical certification or relevant vocational training is a plus but not required.

 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

 

Reports to: Field Service Supervisor

 

Equal Opportunity Employer

Mitutoyo America Corporation is an Equal Opportunity Employer.  It is our policy to judge employees on their individual merits, skills, abilities, performance, etc.  The Company offers equal opportunities to all qualified applicants and employees without regard to race, religion, color, age, sex, national origin, veteran status, marital status, sexual orientation or disability in accordance with applicable federal and state laws.  This policy applies to all areas of our employment relationship.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

See job description