Network Operations Advisor - Express Scripts - Remote (Finance)
POSITION SUMMARY
The Network Operations Advisor will drive business results for the team by collaborating with both internal and external contacts to support client and provider network activities. The Network Operations Advisor will be responsible for outlining small project and network requirements, deliverables, milestones, timelines, decisions, and status for those items in which they are assigned to and the overall success of such assignments from beginning to end. This position is responsible for collaborating between the Retail Network Operations end users and our Product/ Technology partners to ensure users have the tools required to implement provider networks and other responsibilities under the Network Implementation team. This position is responsible for ensuring business requirements are properly identified and addressed and that all decisions and setup are properly documented for future use. TheNetwork Operations Advisorwill provide direction and management related to strategic projects and design the strategy for network implementations, while ensuring that appropriate policies and procedures are in place and maintained for continued support and maintenance of business requirements. The Network Operations Advisor is responsible for ensuring the project is delivered on-time and within scope. TheNetwork Operations Advisor is, in part, responsible for training and development of other team members, and identifying continuous improvement opportunities that drive business value and implementing waste reduction process improvements. The position is also responsible for providing end user support in the capacity of educating users and triaging issues that are identified.
ESSENTIAL FUNCTIONS
- Support business direction and project management for medium - large, strategic, and tactical network or contract related projects and implementations. Gather and analyze data, document business requirements, track action items, test validation, and provide status reports for projects.
- Define scope of medium - large projects/implementations, including deliverables, milestones, and timelines. Manage workload for multiple competing priorities with the ability to solution for in a timely manner.
- Identify and map out continuous improvement opportunities and waste-reduction opportunities. Assist in efforts to implement process improvements, including but not limited to, documentation of re-engineered processes, and development of training materials, reference guides, work instructions, and/or policies and procedures to ensure success of improvement project.
- Support of end users with regard to questions on system capabilities, triage of end user issues, communication between operations, business product owners and technical product owners regarding system health & stability.
- Develop and maintain training materials, reference guides, work instructions, and/or policies and procedures to ensure successful knowledge transfer and mastery of concepts and processes.
- Mentor and train other team members in order to reinforce specific concepts and processes regarding client and provider implementations.
QUALIFICATIONS
- High School Diploma required
- 2 plus years' professional experience preferred
- Strong PC Skills (Excel, PowerPoint, Word, Internet) required
- Strategic thinker with excellent prioritization skills preferred
- Demonstrated professionalism and flexibility required to interact independently with diverse and growing internal and external customer base required
- Ability to represent the business in providing solutions to challenging technical issues associated with project implementation required
- Ability to work independently with minimal guidance preferred
- Ability to work cross-functionally with other departments or services to acquire input into implementation strategies and documents preferred
- Demonstrated ability to coordinate tools, resources and people through to project completion required
- Knowledge of PBM industry preferred
- Strong problem-solving skills required
- Excellent written and verbal communication skills required
- Ability to plan for and integrate multiple tasks concurrently preferred
- Perform and document implementation processes required
- Must be willing to work a flexible schedule during peak volume times and travel up to 10%
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
