Clinical Strategy and Operations Managing Director- Cigna Healthcare (Finance)

OVERVIEW/DESCRIPTION:

As a member of the Cigna Healthcare (CHC) Senior Clinical Leadership team, this role will report directly to the Chief Medical Officer (CMO) for Cigna Healthcare and will be responsible for driving and supporting the development and execution of business priorities and goals.

Key accountabilities for this role include:

• Serves as a critical business partner and advisor to the CHC CMO, working in close partnership with the CHC Clinical Senior Leadership team, key matrix partners, finance and human resources.
• Acts as a connector within CHC Clinical and to U.S. Employer and other CHC businesses to ensure business challenges are prioritized, addressed and escalated appropriately, provide strategic guidance and counsel on organizational imperatives, align the leadership team, and drive the appropriate flow of decisions and information in furtherance of strategy execution.
• Serves as proxy for the CHC CMO on vital matters within the organization on cross-business/functional priorities and strategic initiatives.
• Drives and is accountable for the execution of annual CP&Q strategic and operating plan, roadmap, project efforts, and major initiatives.
• Acts as a conduit between CP&Q and all enterprise business units including all related CHC partners to ensure business unit specific strategic and enterprise priorities are prioritized, preserved and upheld.
• Drives the CHC clinical organization agenda and priorities forward and draws connections between departmental initiatives.
• Lead and develop internal teams within CHC clinical to support clinical and leadership needs .
• Represents CP&Q in any portfolio and prioritization activity.

The successful candidate for this role will be execution-oriented, a collaborative leader, a facilitator, an open-minded innovator, a self-starter, a good listener, a change agent, a fact-based, critical thinker and possess strong capabilities to transform various ideas and actions into a synthesized set of business plans and processes for an executive level audience. This leader will be adept at managing a broad portfolio of activities and functions, acting as both an individual strategist and contributor, and a manager of higher performing teams.

RESPONSIBILITIES:

Strategy: Act as a thought partner and leader to the CMO, partnering on how to advance CHC's clinical strategy in areas of value-based care, patient and provider experience, total cost of care management, and clinical innovation. Assists in the content creation for key communication materials to be used internally and externally.

• Possess and communicate deep industry knowledge of and experience in value-based care, population health, technology, data, analytics and innovation to help advance the organization's position.
• Leverage prior strategy and consulting experience to support the development and socialization of new clinical strategic priorities.

Business Operations Leadership: Work collaboratively with the CP&Q Senior Leadership team and key leaders across CHC to drive execution against CP&Q goals. Serve as key business partner to CHC CMO. Monitors information flow; sometimes acting as a consultant to ensure the involvement of the CMO in a project or decision-making process, is at the right moment.

• Develop a deep understanding of CHC and the broader health care ecosystem to inform strategy, actions needed from the team, and highlight/enable engagement efforts for leadership.
• Establish strong working relationships and develop a high level of credibility across the business, including other CHC Chiefs of Staff and SLT leaders, and with matrix partners.
• Lead within a matrixed environment, including internal associates, external partners and consultants throughout the Cigna enterprise.

Team Development and Management: Manage a portfolio of internal teams that support the CHC clinical strategy and operations, including those focused on special projects and strategy, program operations, communications and medical writing, insights and analytics, and administrative support.

Management Process & Operating Model: Owns coordination/curation of management process; responsible for ongoing implementation, adherence, revisions, etc.Oversees team meetings, strategic areas of focus across the team and governance for CP&Q in partnership with the CMO and the rest of the CP&Q Senior Leadership team.

• Facilitate and coordinate identification and fulfillment of key deliverables/objectives to drive incremental progress toward annual goals and programmatic initiatives.
• Maintain business scorecard to assess the company's operational and strategic performance
• Ensure leaders are prepared for Operating Reviews and Business Reviews. Hold prep sessions, provide templates and compile materials as necessary.
• Act as a connection point among business leadership, providing proactive identification of opportunities and issues that could impact the successful execution of commitments.
• Clarify actions to accurately meet the needs of CP&Q, CHC, and Cigna recognizing the importance of good judgment and active communication in a dynamic and matrixed environment.
• Own and drive adoption of governance around CP&Q management processes.
• Owns all leadership and cross function forums for CP&Q - forum/meeting management, including agenda setting, facilitation, and action item resolution.

Communications: Partners closely with Communications team on overall communication strategy. Assists in the content creation for key communication materials to be used internally and externally. Support the development of executive audience materials as required, leveraging SMEs and Communication partners.

• Strong persuasion skills and effective communicator; ability to create and communicate a compelling vision internally and externally.
• Partner with the CP&Q and Corporate Communications teams to support the development and execution of the communication plan, including town halls, emails, etc., to ensure all levels of the organization are familiar with the business strategy, as well as understand our progress/results and how each individual is connected to achieving the business goals.
• Embrace the challenge of leveraging short- and long-term enterprise milestones to the immediate business needs and operational demands of CP&Q and related partners

REQUIRED SKILLS:

• Bachelor's Degree and 10-15 years of related work experience required; prior experience as a strategic chief of staff for a business unit preferred; consulting experience preferred; advanced degree desirable.
• Emotional Intelligence - Demonstrated strong EQ as evidenced by the ability to understand other people, what motivates them and how to work cooperatively with them. Proven track record of resilience, empathy, strong listening skills and the ability to work through challenging business situations in a highly collaborative way to drive the right business outcomes. Possesses strong self-awareness and curiosity.
• Change Agility - Demonstrated ability to drive and manage change with a balanced combination of empathy, enterprise mindset, and action orientation.
• Anticipatory - Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term organizational plan.
• Strategic Vision and Agility - Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
• Leadership and Organization - Exceptional capacity for managing and leading people and cross-functional teams; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, empower leaders at all levels, lead from the top down, and learn the strengths and weaknesses of the team so as to put people in a position to succeed.
• Fundamentals - Experience with SharePoint & WebEx Meetings required. Proficient with Microsoft Word, Excel, Outlook, and PowerPoint.
• Matrix Management/Relationship Building - Enterprise thinker with proven ability to influence across a matrixed environment. Ability to develop strong relationships across all levels of the organization, and with external partners.
• Communication - Strong persuasion skills and effective communicator; ability to create and communicate a compelling vision internally and externally.
• Action Oriented - Enjoys working hard in a fast paced, dynamic environment; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership.
• Drive for Results - Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, including the ability to balance the delivery of programs against the realities of a budget; allocates resources and manages operating expenses to maximize P&L while managing risk.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 201,400 - 335,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.