Phoenix Lender Services
SVP of SBA Operations (Construction)
Provide strategic direction and leadership to the operations team.
Develop and implement operational policies, procedures, and best practices.
Ensure the organization's operational activities comply with relevant regulations and laws.
Continuously identify opportunities for process improvement and cost optimization.
Lead cross-functional teams to implement process enhancements.
Monitor key performance indicators (KPIs) to measure and track operational efficiency.
Establish and maintain quality control standards and procedures.
Monitor product/service quality and implement corrective actions as needed.
Ensure compliance with industry standards.
Foster a culture of collaboration, accountability, and continuous improvement.
Set performance goals and provide regular feedback and coaching.
Monitor and control operational expenses to meet financial targets.
Identify opportunities to reduce costs while maintaining quality.
Identify operational risks and develop risk mitigation strategies.
Ensure business continuity plans are in place and tested.
Manage and respond to operational emergencies effectively.
Evaluate, implement, and manage technology solutions to improve operational efficiency.
Oversee the integration of systems and software to streamline operations.
Represent Community Bankshares Inc and/or its subsidiaries in the community and at community events as appropriate.
Perform all other duties as assigned.
Required Skills/Abilities:
Excellent leadership and team management skills
Outstanding communication and negotiation abilities
Proven track record of meeting or exceeding loan production goals
Proficiency in financial analysis and risk assessment
Experience with CRM software and Microsoft Office Suite
Education and Experience:
Bachelor's degree in Business Administration, Finance, or related field; MBA preferred
Minimum 10 years of experience in lending or commercial banking, with at least 3 years in upper management
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Onsite work environments are climate controlled.