Key Activities:

• Models and champions the Bank's values; is a steward of the Bank's strong culture and sets clear expectations for others.    

• Promotes diversity, equity, and inclusion by respecting the different backgrounds and experiences of people and giving all employees the opportunity and resources needed to contribute, influence, and succeed.    

• Manages performance process and communicates clear expectations; engages direct reports in performance, coaching, and development conversations; and provides performance evaluations based on the results achieved against expectations.    

• Contributes perspective to make sound judgments, mitigate risks, influence direction, and manage and lead through change.    

• Builds and applies Law Enforcement knowledge, expertise, and/or broad perspective to influence and advance organization and business strategy and goals.    

• Builds trust and confidence through positive relationships and effective communication internally and externally.   

• Provides daily oversight for Communications Center operations, including assisting team members, monitoring individual and team metrics, and collaborating on process improvements.  

• Familiar with federal and state CJIS policies and district and board CJIS policies to ensure Communications Center compliance.  

• Ensures Communications Center guidance and policy documents are current and appropriately followed by operators.  

• Partners closely with Law Enforcement IT unit to maintain or update Communications Center technology.  

• Oversees and develops Communications Center training programs (to include initial operator training, field training, and in-service training programs).  

• Collaborates with Law Enforcement training team to identify additional training opportunities for operators.  

• Oversees scheduling and works with operators on various shifts as necessary for coaching.  

• Attends Bank leadership trainings and creates opportunities for team members to participate in Bank-wide/Bank-sponsored events.  

Qualifications:  

• Typically does not require any previous formal leadership role, experience demonstrating leadership skills informally required. 

• Bachelor's degree from an accredited college or university or equivalent combination of education and experience. 

• Strong project management and problem-solving skills. 

• Demonstrated awareness of strategic vision and focus. 

• Highly proficient verbal and written communication skills 

• Ability to work in a team environment; motivate and work through others to accomplish tasks; and deal honestly and directly with others. 

Other: 

• If not already attained, within the first year of employment will attend and successfully complete a Tenth District Law Enforcement-approved instructor development course, field training officer course, and communications center supervisor course. ​ 

​