Administrative Specialist (Administrative)
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:
Full Benefits Package Including 401(k) Plan
Orthodontic Coverage
Paid Time Off
Paid Holidays
Paid Parental Leave
Fertility Assistance
Relocation Opportunities
Paid Uniforms
Boating Discounts
The Administrative Specialist is responsible for assisting the Business Manager and other administrative staff. This may include, but not limited to, general administrative tasks, scheduling facility maintenance, handling POS transactions, assisting in troubleshooting IT problems and collecting payments. This role may also be referred to as Member Services Specialist.
Essential Duties and Responsibilities
Responding to member questions and needs via phone, email and in person
Providing excellent customer service
Accepting and processing credit card payments, and following up with past due balances
Maintain current insurance policies for customers.
Routine administrative tasks including Submitting IT tickets, entering customer information
Coordinate crew uniform orders tracking
Provide information on marina products and services
Other duties as assigned by Manager
Safety and Environmental Responsibilities
Follow SHM Safety and Environmental rules and complete required related training
Wear proper personal protective equipment as required for the task or work area
Report all accidents, injuries, spills and near misses immediately
Technical and Physical Requirements
High school diploma or equivalent preferred
Prior marina experience preferred
Previous customer service experience preferred
Proficient in Microsoft Office
Ability to sit for long periods of time
Ability to lift 10 pounds
Minimum Soft Skill Qualifications
Eagerness to engage in a growing, fast paced, and industry-leading company
Consistently treats others with dignity and respect
Genuinely serves others with humility and a positive attitude
Frequently demonstrates a bias toward action
Always communicates effectively and courteously with fellow teammates and members
Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
Shows resolve and overcomes difficulties in a positive and productive manner
Gladly provides responsive, and high level of service to our teammates and members
Eagerly puts forth the extra effort to accomplish duties
Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.
#safeharborcareers
