Collections Analyst, Remote (Biotech)
As an Orkin Team Collections Analyst, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.
You'll have more than a job—you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back.
With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now!
Responsibilities
We are seeking an energetic and customer-focused Collections Analyst to support our team.
You will…
- Review open accounts for collection efforts. Contact delinquent customers for payment by telephone and/or email.
- Maintain customer collection notes.
- Develop collection methods that consistently lead to achieving or exceeding company financial goals.
- Manage assigned accounts in JDE and FOCUS to ensure correct billing, A/R and revenue.
- Analyze A/R portfolio to ensure maximum cash realization, reduced delinquencies, and write-offs.
- Ensure payments are applied properly with proper documentation.
- Work closely with team members to create ways to bring in revenue and find success as a group.
- Solve problems quickly and create resolutions that bring in revenue on a regular basis.
- Make outbound collection calls in a professional manner while keeping and improving customer service
- Resolve client-billing problems and rescue accounts receivable delinquency, applying good customer service in a timely manner.
- Collect customer payments in accordance with payment due dates.
- Identify issues attributing to account delinquency and discuss them with management.
- Review and monitor assigned accounts and all applicable collection reports.
- Provide timely follow-up on payment arrangements.
- Mail correspondence to customers to encourage payment of delinquent accounts.
- Other duties as assigned.
What type of benefits will you receive?
- Pay range offered for this position is $25.00-$27.00 per hour
- Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
- Paid vacation, holidays, and sick leave
- 401(k) Plan with Company Match, Employee Stock Purchase Plan
- Employee discounts, tuition reimbursement, dependent scholarship awards
Qualifications
What do you need to be successful?
- Bachelor's Degree preferred
- 3 years of commercial collections experience in a fast-paced environment
- Experienced with resolving aged payments that could not be applied by the cash application team
- Proficiency with A/R processes and procedures
- Strong focus on achievement of results and customer service
- Excellent interpersonal and communication skill
- Basic computer skills in various software and web-based application
- Proficient in Microsoft Office
- Strong attention to detail and follow through
- Demonstrated ability to prioritize tasks and manage time efficiently
Orkin is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.
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