Service and Parts Coordinator - Charlotte, NC (Finance)
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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.
Supplying CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the southeast U.S. We serve manufacturers in Alabama, Arkansas, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and the Florida panhandle. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively.
Job Responsibilities
The Service and Parts Coordinator will provide the highest level of customer service to our customers regarding service requests, parts orders, and product information. This knowledgeable person will answer customer requests via email and phone calls in order to assist customers with valuable solutions. You will respond to customer requests and provide information that helps tackle any issues. Other duties include, but are not limited to:
- Creating cases that accurately track a record of the customer's request.
- Respond and give feedback to customers on the status of their request.
- Schedule Service Technicians to jobs based on technical proficiencies and geographical areas.
- Use machine tool manuals, online information, and vendor resources to research machine parts by model and serial number.
- Build quotes for parts and estimates for service.
- Develop an in-depth knowledge of machine tool industry and product lines represented by the company.
- Background in customer service and a desire for problem resolution.
- This person will have extraordinary interpersonal skills.
- They must be a team-player
- have strong organizational skills
- good time management
- the ability to prioritize while being mindful of details
- The candidate should be proficient in Microsoft Office, including word processing, spreadsheets, and other related business programs
What's in it for You:
We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:
- Competitive starting salary
- Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
- 3+ Weeks' Vacation to Start
- 10 Company Paid Holidays
- 401(k) retirement plan with company contribution
- Tuition reimbursement
- Employee appreciation events and perks
- Employee Assistance Program
Mental and physical requirements:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to optimally perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Highly mobile, able to access all areas of the premises.
- Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities and projects.
- Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavyweight material up to 50 lbs.
- Is frequently required to use hands to finger and reach with hands and arms.
- Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
- Ability to keep their composure with the public and co-workers in everyday, stressful situations.
Requisition #1109A (Charlotte, NC)
