Imaging Scheduler Flow Coordinator (Healthcare)

JOB SUMMARY: Working closely with the Imaging Scheduler Manager, utilizes EMR to coordinate inbound and outbound referrals for CARTI providers and services. Ensures appropriate medical records are provided with outbound and inbound referral order/request, based on agreed upon policy. When documents are not provided, conduct the necessary follow-ups to obtain documents. Registers patient in Centricity, Salesforce, Excel Patient Status Tracker and other programs as necessary.

SPECIFIC JOB DUTIES AND RESPONSIBILITES:

Initiates process for all incoming and outgoing orders for Imaging
Ensures all appropriate clinical records are obtained prior to patient appointment
Ensures all necessary referral orders are obtain prior to scheduling appointment
Competent in administrative functions of Electronic Medical Records
Answers telephone, screens calls, takes messages, and provides information.
Serves as the one of the primary persons for external resources to schedule new Imaging appointments
Communicates with ordering physician/clinic and patient to acknowledge receipt of order and request additional information as needed.
Register patient in all necessary programs.
Properly organize information and submit to appropriate CARTI team member for scheduling.
Additional duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITY: None

EDUCATION, CERTIFICATION, LICENSURE, REGISTRATION:

High school graduate or equivalent

EXPERIENCE, KNOWLEDGE, SKILLS and ABILITIES:

Minimum of two years' experience working in a medical office setting
Experience scheduling patient appointments
Experience working with Electronic Medical Records (EMR)
Strong knowledge of medical terminology
Knowledge of gathering, interpreting and reporting insurance information
Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence
Basic computer and office equipment skills
Technical skills and knowledge to properly schedule appointments and maintain patient records.
Time management and organizational skills

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

INTERPERSONAL SKILLS:

Must interact and communicate both verbally and in written form.
Must interact and exchange information regarding patients with physicians and other departmental personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:
The work environment described here are representative of those an employee encounters while performing the essential functions of this job. This position involves potential exposure to infectious diseases. Colleagues are offered appropriate vaccinations and safety training.

COMMENTS:
This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.