Technical Communication Specialist (Finance)

Description

Technical Communication Specialist

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.

The Team

A&M is seeking a talented and detail-driven Technical Communication Specialist to join our IT Communications and Change Management team. This hybrid role blends technical writing and content strategy, supporting both technical and non-technical audiences with clear, engaging, and actionable content. This position combines the role of technical writer and content marketer. The technical communications specialist will be responsible for planning and producing procedural documentation, writing and editing emails, proofreading and editing knowledge base documentation, and enforcing communication best practices, all while adhering to brand and style guidelines.

You'll play a critical role in supporting IT initiatives by developing strategic communication plans, training materials, process documentation, and user-focused content. From creating knowledge articles to managing platform outage communications, your work will help ensure employees understand and adopt the tools and systems they need to succeed.

How you will contribute

• Collaborate with IT leaders and subject matter experts to write and publish emails, articles, SOPs, and other change management materials to understand tools, systems, and their unique audiences.
• Develop and execute communication plans to support IT initiatives, driving awareness, adoption, and understanding.
• Write and edit content independently, including training materials, process documentation, and internal communications.
• Manage multiple projects and competing deadlines across various IT verticals.
• Use our internal communications platform to craft both planned and emergency outage messages.
• Write clear, concise, and engaging promotional content about technical initiatives.
• Edit and proofread technical documentation, ensuring accuracy, clarity, and alignment with style guidelines.
• Continuously improve documentation and communication processes to enhance the user experience.
• Contribute to broader change management and organizational design efforts as needed.
• Use Pardot to write planned and major incident outage communications.
• Edit, format, and proofread technical documentation.
• Write clear and simple non-technical SharePoint articles about technical initiatives.
• Demonstrate ability to prioritize and balance multiple priorities and projects.

Qualifications

• Bachelor's degree in communication, English, Education, Technical Writing, or a related field.
• At least 2 years of experience in technical writing, change management, content strategy, or knowledge management.
• A strong grasp of Microsoft 365 and familiarity with common style guides (APA, Chicago, Microsoft Manual of Style, etc.).
• The ability to translate complex technical information into clear, user-friendly language and visuals.
• A strong sense of audience-able to anticipate user needs and advocate for a better experience.
• Exceptional organizational and project management skills; able to juggle multiple deadlines.
• A collaborative team player who works well across departments and levels of technical expertise.

Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs.

The salary range is $75,000 - $95,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.