Credentialed Trainer - Information Services (Finance)

The County of Riverside's Information Services Department at Riverside University Health System seek a Credentialed Trainer to join our team in Moreno Valley.

This position is responsible for providing training in clinical technical applications and other assigned roles, both in a classroom setting and through hands-on, elbow-to-elbow support. The trainer will collaborate with end users to assess training needs and troubleshoot issues with clinical applications. Additionally, the trainer will assist the team in department performance improvement initiatives related to training and end user support.

* Must complete an Electronic Health Records system (EHR) Credentialing Program and obtain a passing score on the Credentialed Trainer (CT) Credentialing Panel for the assigned module within six (6) months of hire.*

Schedule:
9/80 Friday
The standard schedule for this position is on weekdays during the day shift, but occasional weekend and evening shifts may be necessary to support go-live events. A two-week notice will be provided for any such shifts. Remote work is not an option at this time.

Desired Qualifications:

• Experience in the inpatient hospital setting working with Epic
• Experience with teaching and training

Meet the Team! RUHS Website• Conduct trainings in the operation and use of software and application systems to staff.
• Assist in preparing and updating classroom materials including lesson plans and curriculums; inform and train users on software and application operations in a classroom environment; provide recommendations on classroom training design, user support needs, or customer satisfaction.
• Maintain technical documentation and procedures for using and navigating software and application systems.
• Consult with users on the use of technology, products, and services in the classroom; administer tests on the information provided to users.
• Assist in the ongoing development of course curricula and the training materials for end users; collaborate with computer training business partners to maintain effectiveness of training programs.
• Monitor trouble calls/resolution information; follow-up with end users to ensure timely response and resolution of system issues.
• Troubleshoot and coordinate resolutions to system problems; troubleshoot software problems and assist users in reporting issues outside of training scope to Information Services or an Application Analyst.
• Review software products and applications, system solutions, and workflows; test software and applications.
• Inform and instruct users in software operation; analyze and make recommendations on response time, training design, user support needs, or customer satisfaction.
• Provide support to operational staff during go-live and post-live implementations as assigned; provide in-service training for assigned areas. OPTION I
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university, or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)

Experience: One year of providing training and technical assistance in the use of an electronic health record software system/solution in a hospital or healthcare organization.

OPTION II
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university, or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)

Experience: One year of planning, organizing and conducting staff development or training for a large and diversified staff in a commercial, industrial, educational, or governmental organization. (Experience in a healthcare setting is preferred.)

Drivers license and auto insurance required.For questions regarding this recruitment please contact the recruiter, Jill Eastman at JEastman@rivco.org