Assistant Vice President of Adoption, Communication and Experience (Personal Services)

Company

Federal Reserve Bank of Dallas

The Federal Reserve Bank of Dallas (Dallas Fed) promotes a strong financial system and healthy economy in the Eleventh Federal Reserve District, which includes Texas, northern Louisiana and southern New Mexico. Through our offices in Dallas, El Paso, Houston, San Antonio, and our team of 1300 employees, we work for and with the people of our district to build a strong and inclusive economy. The Dallas Fed works within the Federal Reserve System and with other public and private sector institutions to foster the safety, soundness and vitality of the United States economy and financial system.

We are one of 12 Reserve Banks that, along with the Board of Governors in Washington, D.C., constitute the nation's central bank. We are part of the Federal Reserve System, which was established by Congress in 1913. Our mission is to serve the interests of the American public by informing and influencing our nation's monetary policy, fostering financial stability and delivering quality services to the United States government and the financial institutions in our region. Although established by Congress we are independent of government.

Our responsibilities are wide-ranging. We conduct economic research and gather perspectives from our region to bring to national conversations about monetary policy. We work with government, financial industry and the community to ensure our banking system is safe, accessible and secure. We help maintain a reliable supply of cash and support digital payment. We work with community partners to ensure that all people in our district have opportunities to build a bright economic future. Our success depends on actively connecting with the people and communities we serve.

Location: #LI-Hybrid

The Integrated Technology Services Department:

The Eleventh District's Integrated Technology Services department provides innovative technology solutions and services to support the Bank's mission, vision, and strategic priorities. We work with our partners in the Eleventh District and across the System to provide essential technology solutions and services needed to support the mission of the Federal Reserve.​​​​​​​ We strive to be an agile and innovative organization that delivers high-value solutions and services including business process automation, digital collaboration tools, application development, and product and program management services. We have expertise in a variety of focus areas from cloud computing and automation to artificial intelligence and machine learning. We measure success by our ability to help customers identify and implement leading edge technology solutions that are the best fit for their strategic needs.

The Role:
 

Overview:

The Federal Reserve Bank of Dallas is seeking an Assistant Vice President to provide executive oversight and strategic leadership over Communications, Adoption and Customer Experience for the Integrated Technology Services department. The ideal candidate is an experienced and passionate business technology executive who is a forward-looking, visionary technology leader, with an innovative, customer-focused mindset capable of helping Federal Reserve businesses achieve their mission through technology transformation. This is a pivotal role that ensures IT is a trusted partner in delivering best-in-class services and exceptional customer experiences. This leadership role will be responsible for overseeing the strategy and execution of communication plans, training programs, and change management initiatives to drive successful product adoption and user engagement across the organization. The experienced leader should be energetic, driven, and take ownership of the assigned areas of responsibility.

The Assistant Vice President reports directly to the Head of Product and will collaborate closely with all executives in Integrated Technology Services to ensure delivery of the organization's mission, strategic vision and core values.

Key Responsibilities:

• Develop and implement comprehensive strategies for product communication, training and change management to support the successful launch, adoption and utilization of new and existing products.
• Serve as a key advisor to senior leadership on change management and communication strategies.
• Align initiatives with business objectives and product roadmaps to enhance the user experience.
• Lead the creation of clear, compelling communication materials that effectively convey product features, benefits and updates to internal and external stakeholders.
• Design communication campaigns to drive awareness and adoption, ensuring alignment with brand standards and organizational goals.
• Collaborate with cross-functional teams, including marketing, product development and customer success, to deliver cohesive communication strategies.
• Lead change management initiatives to ensure smooth transitions for product implementations, upgrades, and process changes.
• Develop change management frameworks, including stakeholder analysis, change impact assessments and communication plans.
• Guide resources to deliver best in class User Experience practices and procedures.
• Build and maintain strong relationships with executive teams, business and System IT stakeholders, including National IT Business Dedicated Groups (BDGs), acting as a trusted advisor and partner for IT-related matters.
• Develop and support a diverse management team that is agile and effective at leading change while maintaining the highest standards of excellence. Ensure the management team identifies and develops all staff for high quality operations and ultimate succession.
• Foster an environment in which employees are encouraged to continually learn, develop and contribute to Bank and System goals.
• Ensure Integrated Technology Services department goals, performance metrics, quality measures, and budget targets are achieved.
• Encourage a diverse and inclusive environment that rewards and recognizes individuals for creative ideas, and appropriate risk taking that positively impacts the District and System.

Minimum Requirements:

• Bachelor's degree in business, technology or related field required. Exceptional work experience may be considered in lieu of a degree, in a related discipline. Master's degree preferred.
• Minimum of 8 years' experience of progressive people and business leadership experience leading training and adoption, communications and change management in large, complex organizations.
• Strong business acumen, with a deep understanding of technical concepts and industry trends.
• Knowledge of the Federal Reserve System and the financial industry or a demonstrated ability to rapidly learn new business environments and quickly and effectively adapt leadership style to new and unique operating environments.
• Strong collaboration skills with a focus on positive intent and fostering strong relationships with an ability to partner effectively with others in the pursuit of common goals.
• Excellent written and oral communicator, including ability to communicate with all levels of the organization and widely varied external constituents.
• Track record of successful leadership driving results and proactively managing change in a complex and dynamic organizational and technological operating environment.
• Leads with integrity, demonstrating honesty and respect.

Our Benefits:

We offer competitive pay and benefits including but not limited to:

• Health, dental and vision insurance
• Pension and 401K Plan with employer matching provision
• Credit protection, financial planning, and opportunities for pre-tax savings
• Flexible Work Environment with generous vacation, federal holidays and paid time off to volunteer in the community
• Healthy lifestyle assistance through an on-site fitness center and subsidized cafeteria with healthy food options
• Centrally located in downtown Dallas with free on-site underground parking, and public transportation subsidy
• Support with continued education

Notes:

• We do anticipate strong internal candidates to apply but welcome external candidates to apply as well.
• The candidate selected will be required to pass a credit check.
• By federal law, this position requires that you are a U.S. citizen. 
• This position requires possession of or the ability to obtain and maintain national security clearance (Secret or Top Secret), which requires U.S. citizenship.
• This position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. In addition, all candidates must undergo an enhanced background check and comply with all applicable information handling rules.
• This position is based in Dallas. A relocation package will be offered. The position requires local and out-of-state travel as business needs dictate.
• We use a hybrid work schedule that allows remote work but requires on-site work (in the office) based on business needs.

Please submit applications by Thursday, December 26th.

Are you ready to make a difference?

The Federal Reserve Bank of Dallas is proud to be an Equal Opportunity Employer that believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Executive Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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