Data & AI Product Manager (Security)

Who We Are: 

At PEMCO we're all about people – our customers, our employees, and the community.  We're a mutual insurance company owned by our Northwest policyholders.  We provide auto, home, renters, and boat coverage. Recently, Forbes named PEMCO as #1 in Auto Insurance in 2024 based on customer survey feedback. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs.

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We're committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we're different and the same – enabling all individuals to achieve their full potential.

Why We Need You:

PEMCO has a dynamic and challenging opportunity for a Data & AI Product Manager to join our community. In this role, you will be responsible for identifying and defining requirements and data product needs across all insurance functions, and AI-driven initiatives. Acting as the agile Product Owner for the Data Engineering team, this position drives the data product backlog, prioritizes deliverables to maximize business value, and collaborates with business stakeholders to define and develop data solutions. This position reports to Director, Data & AI Products & Programs.

What You'll Be Doing:

• Develop and maintain a comprehensive product backlog for data, analytics, and AI solutions across product, underwriting, claims, marketing, and customer experience functions.
• Collaborate with the department director to define and prioritize the roadmap for data, analytics, and AI products, aligning deliverables to organizational goals and timelines.
• Act as the primary point of contact for data engineering teams, ensuring they understand the importance and impact of each requirement.                                                
• Apply Product thinking in building & translating business requirements into functional and technical needs, creating detailed user stories, epics, and data requirements documentation.              
• Facilitate cross-functional collaboration with Product, Underwriting, Claims, Marketing, Customer Experience, Analytics, and AI teams to gather and prioritize data and AI-driven business requirements and act as a liaison to ensure understanding and alignment on priorities.                     
• Partner with data science and analytics teams to define and implement AI and advanced analytics capabilities, including predictive modeling, machine learning, and customer insights.                                                                                                     
• Develop and communicate strategies for leveraging AI and analytics to optimize claims reserving, underwriting, marketing, and customer experience.         
• Identify opportunities for implementing AI models within the insurance value chain to drive efficiency, enhance risk assessment, and improve customer engagement.                                      
• Lead agile ceremonies, including sprint planning, backlog grooming, and retrospectives, to drive alignment and progress within data and AI teams.
• Coordinate with claims reserving, marketing, and customer care stakeholders to ensure seamless delivery of AI-driven data solutions.                                                                                                 
• Define and validate user stories, specifications, and acceptance criteria for data and AI products to ensure they meet functional and business requirements.                                                                                                                         
• Collaborate with data engineering and testing teams to verify quality standards and address any functional gaps.
• Participate in test case reviews to confirm that designs meet specifications and operational requirements
• Support the broader analytics and AI strategy by identifying opportunities to integrate machine learning, natural language processing, and predictive analytics into existing data products.                                                                        
• Maintain awareness of industry trends and innovations in AI and analytics, identifying relevant opportunities to enhance capabilities.                                                                                             
• Serve as the data product expert, training stakeholders on data and AI product functionalities in claims, marketing, customer care, and underwriting.               
• Collect and analyze feedback on AI-driven and data products to inform continuous improvement and future roadmap development.                                                                           
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

What You'll Bring:

• BS or other professional degree, or equivalent work experience
• 10+ years in Data Product Ownership, Product Management, or similar role, with experience in analytics and AI in insurance or financial services, including experience in data engineering, analytics, and AI concepts, particularly as they relate to underwriting, claims reserving, customer insights, and marketing optimization
• Experience with product thinking and product mindset in deploying Data & AI products is preferred
• Proven track record managing end-to-end product development and delivery of data and AI solutions, ideally within an insurance setting.
• Job Specific: Proficiency in data and analytics platforms, including data lakes, warehouses, SQL, and AI/ML tools like Python, TensorFlow, or R.
• Job Specific: Skilled with cloud environments (preferably GCP, AWS, or Azure) and Agile project management tools like JIRA or Confluence.
• Communicator: Communicates clearly and informatively, verbally and in writing, with colleagues, customers, and the community in both technical and non-technical professional language
• Business Environment: Has a thorough understanding of our industry, the relevant business landscape, and trends in growth and insurance environments; can spot early indicators of change and apply strategies to adapt quickly
• Independent: Is highly self-motivated and directed. Demonstrates the ability to work with limited direction, communicates relevant information to the appropriate levels during times of uncertainty.
• Project Management: Has a proven track record of driving and motivating cross-functional team members to successfully implement technology or business projects
• Analytical and data-driven: Thinks analytically – a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities
• Team Player: Is responsive, flexible, and able to succeed in a team-oriented, collaborative environment, building effective working relations and partnerships with internal partners, customers, and vendors.

What We Value:

In fostering a culture where everyone thrives, PEMCO embodies a set of core traits that guide our collective efforts. These traits include:

• Make Agile Decisions: Define desired outcomes. Use a consistent, inclusive approach. Drive decisions with a sense of urgency. Pivot decisions quickly as supported by data
• Build Trust: Listen to understand and use direct and open communication. Engage in healthy debate with mutual respect. Find solutions and move forward together
• Own Results: Commit to desired outcomes. Define and achieve success metrics. Anticipate and mitigate risks, and always have a plan B. Take accountability for and learn from outcomes. 
• Empower Execution: Take action to drive desired outcomes. Act with initiative, mastery, and purpose
• Explore Fearlessly: Make swift, iterative progress through testing and learning, create a safe place to fail fast and learn from mistakes, and continuously improve
• Value People: Appreciate and care about unique experiences and perspectives Respect the dignity of others and have empathy for people Authentically and meaningfully support and recognize people in real time

These traits form the bedrock of our commitment to caring deeply for each other, our customers, and our community. As you become a part of PEMCO, your contribution will further enrich our success story, where the power of these shared values propels us forward.

Compensation:

The pay range for this role is shown below. Compensation decisions are determined based on an individual's qualifications, job-related knowledge, skills, and experience.

• Greater Seattle area target pay range: $147,38-$180,139.  The full pay range is $122,823-$204,704.
• Outside greater Seattle area target pay range: $130,072-$158,976.  The full pay range is $108,394-$180,655.

Greater Seattle Area is defined as working within approximately 100 miles of Seattle.

Outside Greater Seattle is defined as working approximately 100 miles or more from Seattle.

Benefits:

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are:

• covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
• eligible to participate in PEMCO's 401(k) plan which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums). 

PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment:

• Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure
• Granted four (4) personal days immediately upon hire
• Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
• Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual
• In addition, PEMCO provides paid time off for bereavement, jury duty and employee volunteering in the community.

Other miscellaneous benefit programs offered by PEMCO include:

• Flexible Spending Accounts
• Education Assistance Program after one year of service
• Scholarship program for children of PEMCO employees after one year of service
• Employee Assistance Program
• Well-being program
• Discretionary taxable gifts and gift cards
• And other Perks & Benefits including discounts on computer software and hardware, cell phone plans, and rental cars

Other compensation depending on role, contributions, and performance may include:

• Discretionary bonuses
• Tiered sales commissions and/or incentives (from 5-25% of employee's monthly sales)
• Employee referral bonuses
• Shift differential pay

Equal Employment Opportunity:

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.

Applicants have rights under Federal Employment Laws:

• Family and Medical Leave Act (FMLA) 
• Equal Employment Opportunity (EEO) 
• Employee Polygraph Protection Act (EPPA)