Sr USDA Servicing Specialist (Finance)
Position Summary:
The Sr. USDA Servicing Specialist is primarily responsible for servicing USDA Guaranteed commercial loan portfolios in accordance with current USDA and banking regulations.
Job Duties/Responsibilities:
Maintain excellent customer service and must be able to handle a wide range of telephone initiated and electronic and/or written inquiries/concerns.
Sustain the workflow of the servicing department, including the accounting of commercial loans, review of transactions, training, and employee relations.
Ensure timely delivery of semi-annual and annual USDA reporting and reports.
Serve as primary point of contact between PHX and FICS for testing of upgrades to core system as well as testing for requests of custom programs for system enhancements.
Ensure timely delivery of monthly billing statements to borrowers
Other duties as assigned
Required Skills/Abilities:
Work independently to organize and prioritize tasks, manage time to meet deadlines, analyze requests, understand issues and develop appropriate solutions.
Possess ability to effectively identify, analyze and solve problems.
Practice a high level of attention to detail when performing job functions.
Possess knowledge and maintain up-to-date information related to procedures and reporting guidelines.
Understand and apply statutory and regulatory compliance matters as appropriate for your position.
Communicate clearly and concisely via an appropriate level of verbal, written, and presentation skills.
Proficiently utilize a computer and the software applicable to this position.
Education and Experience:
High School diploma or equivalent preferred.
Demonstrated excellence in working with peer teams across organizations.
Proficiency in using Microsoft Office Suite and banking software programs and platforms.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
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Note:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.
