Telecommunication Manager (Project Management)
J oin PACS: Elevate Healthcare with Us!
PACS is elevating healthcare by r evolutionizing our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual respect, and fun , we strive to foster a culture of compassionate care within our teams and the communities we serve. As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide.
If you're ready to make a difference and embrace our mission of creating real change, we invite you to join us at PACS. Together, let's shape the future of healthcare!
Join Our Team and Thrive!
At PACS , we believe our employees are our greatest asset. That's why we offer an exceptional benefits package designed to enhance your well-being and support your lifestyle.
Our comprehensive benefits include:
- Health Coverage : Enjoy medical, dental, and vision plans to keep you and your family healthy.
- PTO and Vacation : Benefit from generous paid time off and holidays to relax and recharge.
- Financial Wellness : Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively.
- Retirement Planning : Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings.
- Support When You Need It : Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.
Join us at PACS and take advantage of a workplace that truly values you!
General Purpose
The Telecom Manager is responsible for the deployment and maintenance of telecom systems at PACS and its affiliates. In their role they will coordinate with stakeholders and end-users to develop, deploy, and manage effective telephony technology solutions in a health care setting, meeting regulatory requirements and restrictions.
Essential Duties
Technical
• Administer and manage configurations of existing telecom systems with an emphasis on optimizing performance and usability.
• Ensure telecom systems are regularly maintained and upgraded to ensure a healthy and secure system meeting regulatory requirements.
• Manage telecom inventory and monitor hardware health.
• Manage and maintain POTS and VoIP telephony solutions for remote locations.
• Manage and maintain eFax solutions with consideration for regulatory compliance requirements.
• Design and plan telecom networks that meet the current and future needs & requirements of locations in collaboration with stakeholders.
• Provide expert consultation with buildings on their phone, PA, over-head, fire, and security system designs and implementations where applicable; including, network requirements, wiring, vendor coordination, bbilling support
• Provide consultation on other phone systems as necessary.
Project Management
• Maintain business telecommunications programs and identify opportunities for improvement and expansion.
• Coordinate with business and technical teams to implement and deploy new telecom systems with minimal impact on business and patient care activities.
• Develop documentation and training for staff and end-users to effectively use telecom systems.
Management
• Provide reports to leadership and stakeholders on the status and performance of telecom systems.
• Manage vendor relations and activities as it relates to telecommunication technologies and solutions.
• Assist with management of vendors and suppliers of telecom services and hardware.
• Manage staff on the telecom team and coordinate their projects and assignments
• Manage costs and billing activities to ensure costs hit the proper cost centers and expenses are optimized.
• Develop and maintain business relationships with other business teams and units.
Supervisory Requirements
Manages Telecommunication Team
Qualification
Education and/or Experience - Bachelor's degree in Telecommunications, Information Technology, or a related field (or equivalent experience) - 5 + years of experience managing telecom systems. - Experience with telecom network design and implementation - Experience managing projects from conception to completion.
Language Skills - Strong leadership and team management abilities, with experience supervising technical staff. - Exceptional project management skills, with the ability to coordinate cross-functional teams. - Excellent written and verbal communication skills for preparing reports, documentation, and end-user training.
Reasoning Ability
Certificates, Licenses, Registrations - ITIL Foundation or equivalent (preferred). - Telecommunications certifications such as CCNA Voice, Avaya Certified, or similar. - Project Management Professional (PMP) certification (optional but beneficial).
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually low to moderate.
