ServiceNow CSM Developer (245) (Information Technology)
OVERVIEW
We are seeking an experienced ServiceNow Developer specializing in the Customer Service Management (CSM) module, with a solid background in software development. The ideal candidate should have at least 3 years of experience in ServiceNow development and a total of 5 years in software development. This role involves designing, developing, and implementing solutions on the ServiceNow platform to enhance customer service operations and streamline workflows.
ROLES AND RESPONSIBILITIES
- Customize and configure the ServiceNow CSM module to meet business requirements.
- Develop and implement custom applications and integrations within the ServiceNow platform.
- Design and configure workflows, business rules, UI policies, and client scripts.
- Implement end-to-end ServiceNow CSM solutions, including case management, service management, and knowledge management.
- Integrate ServiceNow CSM with third-party applications and other ServiceNow modules.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Work closely with ServiceNow architects, administrators, and other development teams to ensure cohesive solutions.
- Create and maintain technical documentation, including design specifications, test cases, and user guides.
- Ensure compliance with IT security policies and data privacy regulations.
- Perform other duties assigned.
MINIMUM QUALIFICATIONS
- Minimum 3 years of experience as a ServiceNow Developer, specifically with the Customer Service Management (CSM) module.
- A total of 5 years of software development experience with strong programming skills.
- Proven track record of implementing ServiceNow solutions and customizing ServiceNow CSM functionalities.
- Strong knowledge of ServiceNow platform capabilities, including scripting (JavaScript), UI customization, and Service Portal configuration.
- Proficiency in ServiceNow development tools: Flow Designer, Integration Hub, Scripted REST APIs, and Business Rules.
- Experience with web technologies such as HTML, CSS, JavaScript, and AngularJS.
- Knowledge of integrating ServiceNow with third-party systems using REST/SOAP APIs.
- Strong analytical and problem-solving abilities.
- Ability to work independently and in a team environment.
- Effective communication skills for stakeholder interactions.
PREFERRED QUALIFICATIONS
- ServiceNow Certified Application Developer
- ServiceNow Certified Implementation Specialist – CSM
- Experience with other ServiceNow modules (ITSM, ITOM, ITBM) is a plus.
- Familiarity with Agile development methodologies and tools (e.g., JIRA).
- Excellent communication and interpersonal skills.
EDUCATION AND CERTIFICATIONS
- Bachelor's degree in computer science, Information Technology, or a related field
- ServiceNow Certified Systems Administrator (CSA)
SECURITY CLEARANCE
- Ability to obtain and maintain a Public Trust
- Pursuant to a government contract, U.S. Citizenship is required.
Equal Opportunity Employer, including disability and veterans.
