People Manager (Personal Services)

People Manager
Responsibilities:

Lead and inspire a team of Talent Specialists through hiring, training, supporting, and developing them, while ensuring that they meet or exceed their KPIs.
Optimize workforce planning and hiring strategies through proper forecasting and market analysis.
Allocate resources effectively, ensuring the team has the necessary tools and support to succeed.
Foster strong relationships with senior leadership, site leaders, and external customers, offering strategic insights into hiring best practices and talent attraction.
Coordinate and attend regular site visits (within assigned region or markets) to ensure employee and client satisfaction, understand people-related needs, and create strategic initiatives to address concerns, increasing productivity, performance, and retention.
Collaborate across Talent teams on employer branding initiatives and external partnerships.
Build, refine, and document processes and policies to drive a culture of rigor.
Conduct routine market analysis and disseminate new industry trends and emerging technologies, tools, and resources.
Ensure recruiting processes comply with legal requirements and Metro One guidance.
Develop and maintain metrics and tracking systems regarding successful internal placements, job rotations or other pertinent data.
Provide coaching, feedback, and insights to site leadership regarding employee engagement and retention efforts, including survey trends, reassignments, and promotions.

Minimum Qualifications:

3+ years of experience recruiting with 2+ years managing and leading teams.
Demonstrated ability to analyze information and create staffing plans and hiring strategies to create and culture of high performance.
Experience managing process improvements related to ATS, labor and employment relations, interviewing, onboarding, compensation and benefits, TA metrics, or forecasting.
Excellent communication skills and the ability to build strong relationships between internal and external stakeholders at all levels.
Must be able to successfully pass pre-employment screenings including a drug screen and background check.
Ability to travel within regional markets up to 40% and national markets as needed.