Sr Technical User Support Analyst (Finance)
We anticipate the application window for this opening will close on - 12 Feb 2025
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives.
Careers that Change Lives
This position will provide support for resolving client technical issues to return the client to productivity as quickly as possible, adhere to service level agreements with Business Units, and lead/implement projects and process improvements. Work on related support projects for local site and Global IT MFG/Lab support team as required. Provide customer service to diagnose and fix problems related to computing hardware, workstation deployment, software, account administration, network, process, and other related equipment used in lab and manufacturing areas. Collaborate with others in local IT group and global IT groups in overlapping technologies and support as needed. Use Medtronic Service-Management tool for all break-fix and service request support. Primary work for this position will be in Brooklyn Center, MN. If you have a passion to work with various teams globally to get things done in a dynamic environment and cutting-edge technologies involving manufacturing and lab specific services and technologies, then this is a job for you!
A Day in the Life
POSITION RESPONSIBILITIES MAY INCLUDE THE FOLLOWING AND OTHER DUTIES MAY BE ASSIGNED:
- Involved in planning of system and development deployment as well as responsible for meeting hardware and software compliance and security standards.
- Evaluates interfaces between equipment, hardware and software, operational requirements and characteristics of overall system.
- Establishes and documents system design, parameters and formats, ensures hardware and software systems functionality, performance and compatibility, and coordinates and/or modifies system parameters in terms of configurations, such as existing and projected computer capacity and capability.
- Work with vendors and engineers to deploy and support systems that meet Medtronic infrastructure environment best practices and security standards.
- Actively identifies system functionality or performance deficiencies, executes changes to existing systems, and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage.
- Facilitate engineering collaboration meetings for multiple sites and assist with IT/OT joint efforts
- May assist with development and support of IIOT and equipment interfaces
- May document testing and maintenance of system updates, modifications, and configurations.
- May act as a liaison with key technology vendor technologists or other business functions
- Provide input for new process and methodology around new clients / equipment and new support requirements
- Work on and/or lead initiatives (examples of initiatives include: training, deployment, hardware review, integrations)
- Provide client consulting to assist in making technology decisions. Recommend current supported software applications and hardware appropriate to best meet client requirements
- Acquire and maintain knowledge on all newly purchased and existing supported desktop software, hardware, and systems. Has a broad theoretical understanding of current state-of-the-art hardware and software
- Assist with the testing of new or upgraded PC software and hardware releases as requested
- Develop solutions to a variety of complex problems. May refer to established precedents and policies
- Represent the organization as a prime contact on contracts or projects. Interact with senior internal and external personnel on significant matters often requiring coordination between organizations
- Ensure that Medtronic's systems and the information on them are protected in accordance with Medtronic's Information Protection Policies and Standards, as well as best Information Protection practices
- Creative problem-solving skills and capability to understand complex technical issues and new technologies in a fast-paced work environment
- Strong written and oral communication skills, including meeting facilitation, and an ability to explain complex concepts to technical and non-technical staff within the organization
- Must be able to travel independently up to Medtronic buildings/sites regionally (up to 25% travel)
Nice to have
- Experience with three or more of the following: MS Product, remote management tools, active directory administration, virtual private network, web-based applications, TCP/IP, Experience administering and troubleshooting Windows desktop operating systems.
- Working knowledge of network and infrastructure protocols and technology, LAN/WAN, routers, switches.
- Ability to use a variety of end user support processes deployed by Medtronic such IT Service Management (ServiceNow), Communication and Collaboration (Outlook, Microsoft Teams, Zoom) to resolve technical issues.
- Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
ABOUT MEDTRONIC
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
PHYSICAL JOB REQUIREMENTS
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical tasks required to perform the job includes standing, walking, pushing, pulling, lifting and on a computer for extensive time.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):$78,400.00 - $117,600.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here .
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
